Delivery and Shipping
SHIPPING
Items purchased from TNTCO will be delivered to your doorstep within 3-5 working days (Malaysia) and 2-4 weeks (international).
If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
If your item has a defect or is missing from your order please contact Customer Service at wechat: tntco_ or whatsapp: +6012-8891937
TRACKING
Once your order is shipped, we will send a tracking number to your email and you will be able to track your order at the website of the courier service.
SHIPPING ADDRESS
Once your order has been placed and confirmed, you will not be able to change the shipping address.
RETURN & EXCHANGE POLICY
We offer a 7-day return and exchange policy for manufacturing defects only. You must contact us within 7 days of receiving your item to report a defect and request a return or exchange.
Returns and exchanges are not accepted for reasons other than manufacturing defects, including changes of mind, incorrect sizing, or personal preference, unless otherwise required by applicable law.
To be eligible for a return or exchange due to a manufacturing defect, the item must be in the same condition as received, unworn or unused, with its original tags and packaging. You must also provide a receipt or other proof of purchase.
Non-Returnable Items
Certain products are not eligible for returns or exchanges for reasons such as a change of mind, sizing issues, or personal preference. These include:
- Personal care products
- Accessories
- Innerwear
- Socks
- Final sale and clearance items
Please note that these exclusions do not apply where a return, exchange, or other remedy is required under applicable consumer protection laws, including cases involving manufacturing defects or incorrect items received.
What Qualifies as a Manufacturing Defect?
A product may be classified as defective if it has a manufacturing-related issue, including but not limited to:
- Holes, rips, or noticeable damage to the fabric.
- Malfunctioning zippers, buttons, or other garment components.
- An incorrect product delivered.
The following are generally regarded as normal production variations and do not qualify as manufacturing defects, provided they do not affect the garment’s intended use or overall wearability:
- Loose or excess threads that can be easily trimmed.
- Small differences in stitching or finishing.
- Slight differences in colour or shade.
- Other minor variations commonly found in garment manufacturing.
Loose Thread Guidelines
If you notice any loose threads and are unsure how to handle them, please avoid pulling or cutting them. Instead, contact our team with a clear photo or video of the affected area so we can assess the issue and recommend an appropriate solution.
Defect Assessment
TNTCO reserves the right to review and evaluate all defect claims on a case-by-case basis to determine whether the reported issue qualifies as a manufacturing defect.
Nothing in this policy excludes or limits any rights or remedies available to consumers under applicable law.